Refund policy

Returns, Exchanges & Our 30-Day Guarantee

We want you to feel good about wearing Rock Fire Smoke. If your order isn’t right, we’ll help make it right.

30-Day Returns

You can request a return within 30 days of receiving your order.

Changed your mind? Not happy with the shirt? We accept returns on unworn, unwashed items in their original condition. Trying your shirt on to check the fit is fine.

This guarantee applies to both standard and personalized shirts.

Free Size Exchanges

If your shirt doesn’t fit, contact us within 30 days of delivery. We’ll cover return shipping and shipping for your replacement size.

If the size or color you need is unavailable, we’ll help you choose an alternative or arrange a refund.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a printing defect, or contains the wrong item, email us with your order number and a clear photo of the issue.

We’ll arrange a replacement or refund at no additional cost. Please contact us before sending anything back—we may be able to resolve the issue without a return.

How to Start a Return or Exchange

Email support@rockfiresmokebbq.com with:

Your order number.
The item you want to return or exchange.
Your preferred replacement size, if applicable.
A photo if the item is damaged, defective or incorrect.

We’ll send you instructions and a prepaid return label. Please wait for those instructions before mailing your item.

Refunds

Once we receive and inspect your return, we’ll email you to confirm your refund.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Original shipping charges are nonrefundable unless the return is due to a damaged, defective or incorrect item. We do not charge a restocking fee.